Privacy Policy

Privacy Policy of Pet Arabia Co.

At Pet Arabia Co. (“we,” “our,” or “us”), we understand that your privacy is of paramount importance. We are committed to protecting your personal data and providing you with a secure and transparent experience when using our services. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information in accordance with the Saudi Personal Data Protection Law (PDPL) and the regulations established by the Saudi Data & Artificial Intelligence Authority (SDAIA).

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

We encourage you to read it carefully to understand how we treat your personal data.

1. Personal Data We Collect

To provide the best possible service to you and your pets, we collect personal data that you provide directly to us as well as information we collect automatically through your interactions with our services. The types of personal data we collect include:

  • Personal Identification Information: Name, email address, phone number, shipping address, and payment details.
  • Pet Information: Information about your pets, including breed, age, and health details, to tailor our services to meet their specific needs.
  • Technical Data: Your IP address, browser type, device information, operating system, and details of your usage patterns on our website (e.g., pages visited, duration of visit).
  • Customer Interaction Data: Communication history with our support team, feedback, and other customer service-related information.

2. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

  • Providing and Improving Our Services: To process your orders, manage your account, communicate with you regarding your purchases, and enhance your experience on our website.
  • Marketing and Promotions: To keep you informed about our latest products, services, offers, and promotions related to your interests. You can opt out of receiving these communications at any time by following the instructions in our emails or contacting us directly.
  • Customer Support: To assist you with any inquiries, issues, or requests you may have regarding our products and services.
  • Legal Compliance: To ensure that we comply with applicable laws, including the PDPL, and any other legal or regulatory requirements.

3. Legal Basis for Data Processing

We process your personal data based on the following legal grounds as set forth by the PDPL:

  • Consent: We process your data when you provide your explicit consent, such as when signing up for marketing communications.
  • Contractual Necessity: Processing your data is necessary for fulfilling our contract with you, such as completing your purchases or providing customer service.
  • Legal Obligation: In some cases, we are required to process your data to comply with legal obligations, such as tax or regulatory compliance.
  • Legitimate Interests: We may process your data based on our legitimate interests, such as ensuring the security of our website or improving our services.

4. Data Sharing and Disclosure

We may share your personal data with trusted third-party service providers to help us operate and enhance our services, including:

  • Service Providers: To assist with payment processing, order fulfillment, and customer support.
  • Legal Authorities: If required by law, or in response to legal requests, such as for national security or law enforcement purposes.
  • Business Transfers: In the event of a merger, acquisition, or sale of our assets, your data may be transferred.

We will not sell or rent your personal data to third parties without your explicit consent.


How do we keep your data secure?

In order to make sure that your data is kept safe and secure and that your interests are held to the highest priority, we follow a number of administrative and technical policies and make use of mechanisms, technological and otherwise, that serve that purpose.

As such, we ensure that only staff who are directly involved with the relevant tasks have access to the necessary information for their completion, as well as using only secure methods for data transfer, when it is necessary. Our information systems are kept safe and secure at all times to prevent the misappropriation and misuse of your data.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Once your data is no longer required for business purposes, we will securely delete it in accordance with the applicable laws.

6. Security of Your Data

We are dedicated to protecting your personal data. We have implemented appropriate technical and organizational measures to safeguard your information against unauthorized access, disclosure, alteration, or destruction. However, while we strive to protect your data, no security system is completely infallible, and we cannot guarantee absolute security.

7. Your Rights Regarding Your Personal Data

As per the PDPL, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request access to the personal data we hold about you.
  • Right to Rectification: If your data is inaccurate or incomplete, you can request that we correct it.
  • Right to Erasure: You may request the deletion of your personal data, subject to certain legal limitations.
  • Right to Object: You can object to the processing of your data for specific purposes, such as marketing.
  • Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances.
  • Right to Data Portability: You can request the transfer of your data to another data controller.

To exercise any of these rights, please contact us using the information provided in the Contact Us section.

8. International Data Transfers

In the course of providing our services, we may transfer your personal data to countries outside of Saudi Arabia. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with the PDPL and SDAIA regulations.

9. Cookies and Tracking Technologies

To improve your experience on our website, we use cookies and similar tracking technologies. These technologies help us understand your preferences and tailor your browsing experience. You can manage or disable cookies in your browser settings at any time.

For more information on how we use cookies, please refer to our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When significant changes occur, we will notify you via email or post a notice on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at: